Privacy & Safety Policy

Effective Date: 1st January, 2025

Welcome to KnowMyNbr.com (“KnowMyNeighbor.com”). We value your privacy and are committed to safeguarding your personal information. This Privacy & Safety Policy (“Policy”) explains how we collect, use, disclose, and protect your information when you use our services, as well as the additional measures we have taken to comply with the Protection of Children from Sexual Offences (POCSO) Act and relevant laws.

1. Age Requirement & Child Safety

1.1 Minimum Age: Our services are intended for individuals who are at least 18 years old. We do not permit underage users to register. If we discover an underage account, we will promptly remove it and delete any associated data.

1.2 Zero Tolerance for Child Sexual Offences: We maintain a robust content review system to detect and remove any material that suggests or involves sexual offences against minors. If you suspect such content, please report it immediately to support@knowmynbr.com so we can take swift action, including banning the user and cooperating with authorities where required.

2. Information We Collect

• Personal Information: This may include your name, email address, gender, date of birth, location and other details you voluntarily provide during registration or payment.
• Usage Data: We collect device information, IP addresses, browser details, pages visited, and usage patterns to improve our services.
• Location Data: With your permission, we may collect approximate location or your IP address location data for matching or networking features.

3. How We Use Your Information

• Service Delivery: To enable user profiles, matching, VIP/Featured subscriptions, and direct connections (where permitted).
• Communications: We may send notifications about account activity, promotions, or respond to user inquiries.
• Payment Processing: We use secure third-party payment gateways for fees or purchases. We do not store your full payment details on our servers.
• Improvement & Security: We analyze usage trends and implement measures to enhance user experience and data security.

4. Sharing Your Information

• With Other Users: Certain profile details (like your name or basic info) may be visible to others. Private contact details are stored in encrypted form and shown only to logged-in, adult users if you choose to share them.
• Service Providers: We engage third parties (e.g., hosting, analytics) under strict confidentiality agreements.
• Legal & Compliance: We may disclose information if legally required or to protect the safety, rights, or property of our users, including in POCSO-related investigations.

5. Content Moderation & Reporting

We use automated and manual processes to review user-generated content (like bios, images, or comments) for inappropriate or harmful material. Users can also report problematic content. We will investigate reports promptly and remove or ban content/users that violate our policies or laws.

6. Data Security

We take security measures to protect your personal information, including the encryption of private contact data. While we strive for maximum security, no system can be guaranteed 100% secure.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to optimize your experience, analyze traffic, and remember preferences. You may manage cookies through your browser settings.

8. International Transfers

If you access our services from outside India, your data may be transferred and processed in India or other regions where our servers or partners operate.

9. Changes to This Policy

We may update this Policy from time to time. Continuing to use our services after changes indicates acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy & Safety Policy, or wish to report content or conduct that may violate POCSO, email us at support@knowmynbr.comor visit Contact Us page.