Cancellation & Refund Policy

Effective Date: [Date]

We at knowmynbr.com strive for customer satisfaction. This policy outlines how we handle cancellations and refunds for subscriptions, coin purchases, or other paid features.

1. Subscriptions

• VIP/Featured Plans: May be canceled any time, but no refunds once a billing cycle starts.
• Automatic Renewal: Cancel before cycle ends to avoid charges.

2. Coin Purchases

• Coins for “NBR Direct” or premium features are non-refundable once purchased, except in cases of proven errors.
• Unused coins remain in your wallet; we do not offer monetary refunds for unused coins.

3. Transaction Errors

For payment errors or technical issues, contact within 48 hours. If valid, we’ll process a refund or credit.

4. Chargebacks

If you initiate a chargeback, we may suspend your account until resolved. Contact support first to resolve payment issues.

5. Requesting a Refund

Email with transaction details and reason. We respond within 7 business days to confirm eligibility.

6. Changes to This Policy

We may update periodically. Continued use after updates indicates acceptance of changes.